Payment policy
These are the payment rules for every tour, package and Nile cruise. The full text is on our payment policy page.
Prices
All prices are in US dollars (USD) and are per person unless your quote says otherwise. Cruise prices are for two people sharing a cabin; a single cabin has its own price. A price can change until we confirm your booking in writing.
How a booking is made
- You send an enquiry through the plan form or on WhatsApp.
- We reply with a written quote for your dates, travellers and trip.
- You accept the quote. We confirm your booking in writing once we receive your deposit.
Deposit and balance
- The deposit is 30 percent of the total price.
- If your trip starts from 18 December to 5 January, the deposit is 50 percent.
- The balance is due 15 days before your arrival.
- If you book less than 15 days before arrival, the full amount is paid to confirm.
How to pay
Payment instructions are sent with your written quote. Please pay only after you have read the quote, and keep your payment receipt.
Cancellation policy
Please send every cancellation by email to booking@egyptbestexcursions.com so that we can confirm it to you in writing. The date we receive your email counts. "Days before arrival" means the days before the first day of your trip (your arrival date, or the sailing date of a cruise).
The cancellation charge is a percentage of the tour price. Anything you paid above the charge is refunded to you.
Normal period (all dates outside 18 December to 5 January)
- Until 61 days before arrival: 20 percent of the tour price
- 60 to 31 days before arrival: 35 percent
- 30 to 15 days before arrival: 50 percent
- 14 to 1 days before arrival: 100 percent
Peak period (18 December to 5 January, Christmas and New Year)
- Until 61 days before arrival: 35 percent of the tour price
- 60 to 31 days before arrival: 50 percent
- 30 to 15 days before arrival: 75 percent
- 14 to 1 days before arrival: 100 percent
The period that applies is the one your arrival date falls in.
No-show
If you do not show up for your trip, there is no refund.
How refunds are paid
Refunds go back to the payment method you used. A bank and payment fee of 6 percent is deducted from every refund. Airlines charge their own cancellation fees for flights we have booked for you, and these are added to the charges above.
Changing your dates
Ask in writing if you want to move your trip to other dates. We look at each request case by case and tell you in writing whether we can move your booking and on what terms.
If we cancel
If we have to cancel your trip, we refund everything you paid for it.
Terms & conditions
Booking
A booking starts with your enquiry and our written quote. It is confirmed when we receive your deposit and send you a written confirmation. By paying a deposit or the full price, you accept these terms and our cancellation policy.
The person who books is responsible for giving us correct names, passport details and contact details for every traveller.
Prices
Prices are shown in US dollars. A cruise price is per person for two people sharing a cabin. The price of your trip is the one in your confirmed quote.
Children
- Children under 3 travel free.
- Children from 3 to 11.99 years pay 50 percent of the tour price.
- From 12 years, travellers pay the adult price.
- On a Nile cruise, a child price applies to one child per cabin, sharing the cabin with the parents.
Please give the age of every child at the time of travel when you ask for a quote.
What is included and not included
Your quote lists exactly what your trip includes. As a general rule, our trips include:
- Meet and assist at the airport
- A private air-conditioned vehicle for all transfers
- Hotel nights with breakfast, and full board on a Nile cruise
- Internal flights or the sleeper train, where the itinerary lists them
- Sightseeing and entrance fees listed in the itinerary
- A private guide
- Bottled water, taxes and service charges
Not included:
- International flights
- The Egypt visa
- Tickets for the extra-ticket tombs (Tutankhamun, Seti I and Ramses VI) and other optional tickets
- Optional tours and drinks
- Tips
Changes and force majeure
We may need to change a time, a route or a hotel for reasons we cannot control, such as weather, river levels, site closures, government orders or safety advice. When that happens we offer you the closest alternative. If we cannot offer one, we refund the part of the trip that we cannot deliver and that we are able to recover from our suppliers.
Travel documents and visas
You are responsible for a valid passport and for the right visa for your nationality. Check the entry rules and apply on the official Egyptian eVisa portal: visa2egypt.gov.eg. Our visa guide explains the steps. We cannot refund a trip if you are refused entry or a flight because of your documents.
Health and fitness
Our tours involve walking, stairs, uneven ground, early starts and heat. Tell us before you book about any health condition, mobility need or dietary need, so that we can plan the trip around it. You decide whether you are fit to travel and to join each activity, and you may skip any part of a day.
Responsibility and liability
We are responsible for arranging and providing the services listed in your confirmed quote. We are not responsible for services we do not arrange, such as international flights, or for things outside our control. Our liability for any claim is limited to the amount you paid us for the service concerned. Please look after your belongings during the trip.
Governing law
These terms are governed by the laws of the Arab Republic of Egypt, where our company is based in Giza.
Privacy policy
We use the details you send us only to answer you and to plan and run your trip. We do not sell your data.
- We collect your name, email, phone or WhatsApp number, the trip details you choose and your message.
- Only our team sees your enquiry.
- You can ask us to show, correct or delete your data at any time by emailing booking@egyptbestexcursions.com.
The full text is on our privacy policy page.
Contact us
Write to us at booking@egyptbestexcursions.com, or message us on WhatsApp: +20 114 587 2737 (Egypt) or +1 530 401 8076 (USA). You can also call +20 114 587 2737 in Egypt or +1 530 401 8076 in the USA.
Our address: Pyramids Plaza, 10 Al Haram Street, Giza 12511, Egypt